Privacy Policy

Charles Jones LLC Products & Services

We Are Committed to Safeguarding Customer Information

In order to better serve your needs now and in the future, we may ask you to provide us with certain information. We understand that you may be concerned about what we will do with such information - particularly any personal or financial information. We agree that you have a right to know how we will utilize the personal information you provide to us. Therefore, we have adopted this Privacy Policy to govern the use and handling of your personal information


This Privacy Policy governs Charles Jones LLC and our use of nonpublic personal information about you. This Privacy Policy does not govern publicly available information we obtain about you. Charles Jones LLC calls these guidelines its Fair Information Values.

Types of Information

We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications, forms and in other communications to us, whether in writing, in person, by telephone or any other means;
Information about your transactions with us, our affiliated companies, or others;
Information we receive from a consumer reporting agency.
Please note, however, that we do not collect this information about you unless you register for one of our services.

Use of Information

We request information from you for our own legitimate business purposes and not for the benefit of any nonaffiliated party. Therefore, we will not release your information to nonaffiliated parties except as necessary for us to provide the product or service you have requested of us or as otherwise permitted by law. We may store such information indefinitely, including the period after which any customer relationship has ceased. Such information may be used for any internal purpose, such as quality control efforts or customer analysis. We may also provide all of the types of nonpublic personal information listed above to one or more of our affiliated companies. Such affiliated companies include financial service providers, such as title insurers, property and casualty insurers, and trust and investment advisory companies, or companies involved in real estate services, such as appraisal companies, home warranty companies and escrow companies, or companies who provide real estate related data and analytics. It is possible that Charles Jones LLC, its subsidiaries, affiliates, joint venture companies, or any combination of them, could merge with or be acquired by another legal entity. In such event, Charles Jones LLC may share your information with such other entity. Furthermore, we may also provide all the information we collect, as described above, to companies that perform marketing services on our behalf, on behalf of our affiliated companies or to other financial institutions with whom we or our affiliated companies have joint marketing agreements. In some circumstances, we will request your consent to share your information with nonaffiliated third parties, such as lenders, realtors, and insurers, so that they may offer you products and services that may be of interest to you.

Opt Out

Unless you specify otherwise, we may share personal information about you with our affiliated companies. Charles Jones LLC or our affiliated companies may use this information to contact you by email regarding offers or services. Each email communication you receive will permit you to discontinue further communications by either replying to the message with "Opt-Out" in the subject line or clicking on the identified hyperlink in the email which will take you to a Charles Jones LLC web page where you can opt-out of such further communications. In addition to using one of these methods, at any time, you can choose to discontinue such communication by emailing your request to with "Opt Out" in the Subject line of the email or, if applicable for the relevant product or platform, by changing the appropriate settings within "My Account".

Former Customers

Even if you are no longer our customer, our Privacy Policy will continue to apply to you.

Confidentiality and Security

We will use our best efforts to ensure that no unauthorized parties have access to any of your information. We restrict access to nonpublic personal information about you to those individuals and entities who need to know that information to provide products or services to you. We will use our best efforts to train and oversee our employees and agents to ensure that your information will be handled responsibly. We currently maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Information Obtained Through Our Internet Site

Charles Jones LLC is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you we receive on the Internet. In general, you can visit Charles Jones LLC or its affiliates Internet sites without telling us who you are or revealing any information about yourself. Our Internet servers collect the domain names, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Charles Jones LLC uses this information to measure the use of our site and to develop ideas to improve the content of our site. There are times, however, when we may need information from you, such as your name and email address. When information is needed, we will use our best efforts to let you know at the time of collection how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account/profile information. If you choose to share any personal information with us, we will only use it in accordance with the policies outlined above.

Business Relationships

Charles Jones LLC's Internet site and those of its affiliates, may contain links to other Internet sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.


Some of Charles Jones LLC's Internet sites may make use of "cookie" technology to measure site activity and to customize information to your personal tastes. A cookie is an element of data that an Internet site can send to your browser, which may then store the cookie on your hard drive. Any information about you that we collect through a cookie is not shared with anyone. The goal of this technology is to better serve you when visiting our site, save you time when you are here and to provide you with a more meaningful and productive Internet site experience.

Fair Information Values

Fairness. We consider consumer expectations about their privacy in all our businesses. We only offer products and services that assure a favorable balance between consumer benefits and consumer privacy.

Public Record

We believe that an open public record creates significant value for society, enhances consumer choice and creates consumer opportunity. We actively support an open public record and emphasize its importance and contribution to our economy.


We believe we should behave responsibly when we use information about a consumer in our business. We will obey the laws governing the collection, use and dissemination of data.


We will take reasonable steps to help assure the accuracy of the data we collect, use and disseminate. Where possible, we will take reasonable steps to correct inaccurate information. When, as with the public record, we cannot correct inaccurate information, we will take all reasonable steps to assist consumers in identifying the source of the erroneous data so that the consumer can secure the required corrections.


We endeavor to educate the users of our products and services, our employees and others in our industry about the importance of consumer privacy. We will instruct our employees on our fair information values and on the responsible collection and use of data. We will encourage others in our industry to collect and use information in a responsible manner.


We will maintain appropriate facilities and systems to protect against unauthorized access to and corruption of the data we maintain.

Important Information about Your Privacy as a Consumer

Important Information about Your Privacy.

Charles Jones LLC compiles information recorded with the county recorder and assessors' offices and other governmental offices.

Charles Jones LLC is not engaged in direct marketing to consumers, and is therefore not subject to certain consumer privacy laws that apply to direct marketing companies. However, companies that engage in direct marketing are required to comply with state and federal laws designed to protect consumers from receiving unwanted solicitation.

To have your information removed from lists used for telemarketing and direct mail, you may register via mail and/or online with the organizations listed below. Generally, you will stop receiving telemarketing calls within 3 to 6 months of registration, but the timeframe may vary based on the guidelines of the applicable agency.

Direct Marketing Association (DMA): 

Mail Preference Service
Direct Marketing Association
P.O. Box 9008
Farmingdale, NY 11735-9008
Telephone Preference Service
Direct Marketing Association
P.O. Box 9014
Farmingdale, NY 11735-9014 

DMA Consumer Assistance Web site:
Getting Off Mailing Lists:
Getting Off Telephone Call Lists:
Getting Off E-Mail Lists:
Federal Trade Commission:     FTC National Do-Not-Call Registry:

If you would like to have your name removed from real estate public records, please contact your county offices for options on how this can be achieved.

Important Information for Businesses about Consumer Opt-Out Regulations.

Charles Jones LLC recognizes the challenges that our clients face regarding consumer opt-out regulations. Companies involved in direct marketing to consumers are required by law to comply with certain state and federal regulations that protect consumers from receiving unwanted solicitation. As a convenience to our clients, Charles Jones LLC performs the following services to make our suite of products more "opt-out friendly":

Identify and scrub all telephone numbers in our database against the Federal Trade Commission's National Do-Not-Call Registry according to the following intervals:
Phone numbers appended to transaction records received from county recorder offices are scrubbed daily
Phone numbers appended to records received from tax assessors' offices are scrubbed twice monthly
Identify and scrub all mailing address files received from tax assessors' offices against addresses registered with the Direct Marketing Association's Mail Preference Service on a quarterly basis.

The following are links to some key providers of information regarding consumer opt-out regulations:    
Direct Marketing Association (DMA): DMA Consumer Assistance Website:
Getting Off Mailing Lists:
Getting Off Telephone Call Lists:
Getting Off E-Mail Lists:
Federal Trade Commission:     FTC National Do-Not-Call Registry:

Last Update: 5/08/2018

Charles Jones LLC is not a consumer reporting agency as such term is defined in the federal Fair Credit Reporting Act, 15 USC 1681 et seq. ("FCRA"). Charles Jones reports do not constitute consumer reports as such term is defined in the FCRA, and accordingly these reports may not be used to determine eligibility for credit, employment, tenant screening or for any other purpose provided for in the FCRA.